Aug 2, 2011Anyone for Tea….Recently a good friend of mine tweeted a comment regarding a queuing system at a barbers – and how men always seem to know exactly who is...
Jul 16, 2011Basic Customer Complaint Handling TipsAfter my recent exceptionally poor level of service from a high street bank – where the basic customer complaint service procedures...
Jul 15, 2011It’s not a lot to ask…..Is it?My last 17 years have been spent in the hospitality/customer service industry – whether that be behind a bar; in a hot stuffy kitchen;...